Terms and Conditions

Terms and Conditions

Return and exchange policy:

• Returns are accepted within 2 days and exchanges are accepted within 3 days of the date of receipt from the customer.
• The product must be in its original packaging and in the same condition as when purchased.
• The refund amount includes the price paid for the game only, excluding shipping costs.
• Electronic products are not eligible for return or exchange except in the case of a manufacturing defect.
• The amount will be refunded to the customer via bank transfer only.
• The customer pays the product shipping fees to the store's warehouse.
• If the conditions are met, please contact us on the website and provide us with the following:

1. Name and mobile number.
2. order number.
3. City and location details (neighborhood, street, house number, etc.).
4. IBAN number.

• The money will be refunded to the customer's account after the product arrives at the store's warehouse.

Privacy

Please review our Privacy Policy, which governs your use of our services, to understand our practices.

Delivery

Unless there is a prior agreement between the parties, all delivery dates are estimated and we make every effort to ensure the shipment arrives on time with the shipping companies.

Transportation and loss of shipment

Ownership of the product transfers to the buyer upon receipt. In the event of any damage to or loss of the shipment, the store assumes full responsibility.

Prices

The store has the right to change prices under any circumstances except for what is recorded on the invoice.

Warranty

In the event of any damage to the product, such as breakage or shortage, the store bears full responsibility for that. The buyer must contact the store within 24 hours of receiving the shipment, after which the buyer is not entitled to claim the costs of the damage if it exists.

Determining responsibility

The buyer acknowledges and agrees that the store's liability for any claims related to the products shall not exceed the amount stated on the invoice, less shipping costs. The buyer must file any claim for damage within 3 days of receiving the shipment; if this period is exceeded, the store reserves the right to refuse the claim.

Payment

If a prepayment method is chosen, the buyer is entitled to a refund if the order is not delivered within 7 business days.